What is the problem? – What is the solution? Traditional training programs’ failure to deliver needed results relates to insufficient prior identification of possible gaps in employee skills.
What is the problem?
Efficient training requires a human competence problem worth being solved by using training. Sometimes, training might not even be the solution to a performance problem. Therefore, if needed, we start by identifying existing gaps in human performance.
What is the solution?
Next, we determine whether training or other forms of learning would indeed be the best way to close the performance gap. And, if so, whether such an investments in learning would be a financially worthwile investment?
What kind of training?
Only if training is indeed a worthwile solution, we go ahead and formulate specific performance goals. Such goals warrent (1) clear targets, (2) solution of the identified performance problems at (3) acceptable costs.